Apple iPhone

There is no direct "soft reset" for apps in iPhone, however you can do something similar by quitting and reopening an app. Please see Apple's official instructions [HERE].

Android

Please note that these instructions apply onto to Android phones, only Android versions 10 and up.

You'll need to soft reset in two phases. First is force-stopping the app, to prevent it from making further changes until you relaunch it. Second is clearing the cache, which will clear out temporary settings like Bluetooth connections, and Wi-Fi connections. Please do these in order.

Force Stop the App

• Open your phone's settings.
• Scroll down to “Apps”, tap into it.
• Scroll down and find the app in the list, tap into it.
• Across the bottom of there should be 3 icons: tap the one that says something along the lines of "Force Stop" on it.
• Tap "Ok" on the warning that pops up.

Clear the Cache

• While in the same place that you just force stopped the app, you should have a list above the three icons. In the list will be "Storage" or "Media Files & Locations".
• Tap on “Storage”.
• Across the bottom should be two icons. It is important that you tap the correct one if you don't want to have to sign in to your account again.
• Tap “Clear Cache”.

Relaunch the App

Tap "Back" at the upper left, then down at the bottom tap the icon that says "Open" to relaunch the app.