Apple iPhone
Ensure that your iPhone is up to date with the latest version of iOS before performing this step. You can find that under the Settings App > General > Software Updates.
Quit and reopen the Drive Smarter app to force it to reestablish connections
- Please see Apple's official instructions here: Quit and reopen an app on iPhone (apple.com)
If that does not work, you may need to Force Restart your iPhone, a special way of restarting the phone that forces all apps to reestablish connections
- Please see Apple's official instructions here: Force restart iPhone (apple.com)
Android
Please note that these instructions apply onto to Android phones with Android versions 10 and up.
Force Stop the App
- Open your phone's settings
- Scroll down to “Apps”, tap into it
- Scroll down and find the Drive Smarter app in the list, tap into it
- Across the bottom of there should be 3 icons: tap the one that says something along the lines of "Force Stop" on it
- Tap "Ok" on the warning that pops up
Clear the Cache
- While in the same place that you just force stopped the app, you should have a list above the three icons. In the list will be "Storage"
- Tap on “Storage”
- Across the bottom should be two icons. It is important that you tap the correct one if you don't want to have to sign in to your account again
- Tap “Clear Cache”
Relaunch the App
- Tap "Back" at the upper left, then down at the bottom tap the icon that says "Open" to relaunch the app